Terms & Policies

Private parties and birthday parties must be booked at least 2 weeks in advance. A deposit is required to reserve your party date and time. Your party is not confirmed until the deposit has been paid.

Party deposits are non-refundable unless the cancellation is made at least 2 weeks before the scheduled party date. If cancellation is made less than 2 weeks before the party date, the deposit will be forfeited.

Because private party reservations require Little Haven to close the studio to the public during your reserved time, we ask that all cancellation requests be made as early as possible. Cancellations made at least 2 weeks before the party date may be eligible for a deposit refund. Cancellations made less than 2 weeks before the party date are not eligible for a deposit refund.

In cases of illness, emergency, or unexpected circumstances, Little Haven may offer store credit at our discretion. Store credit may be used toward a future booking, Open Play visit, punch card, or other eligible Little Haven purchase.

The remaining party balance is due on the day of the party.

If you do not show up for your scheduled party and do not contact Little Haven in advance, the deposit will be forfeited.

Party time begins and ends at the scheduled reserved time. Late arrival does not extend the party time. Additional time may be available only if approved by Little Haven and may be subject to an additional fee.

Party packages cannot be substituted, modified, or customized. Add-ons may be available and can be added to an existing package.

If Little Haven must cancel your party due to an emergency, facility issue, or unexpected closure, we will offer the option to reschedule, issue store credit, or provide a refund of any amount paid.

• Billed monthly through Square on the same date each month, renewing automatically until cancelled. Where that date doesn't exist in a shorter month, billing falls on the last day.
• Covers open play admission for the number of children stated on your plan, for the named children on your membership. Any additional child on the same visit is charged at normal admission, and their details are entered at checkout.
• Weekday plans cover Monday to Friday only. Weekend visits on a Weekday plan are charged at normal admission. Any Day plans cover every day we're open. You can upgrade at any time.
• Your membership is linked to the children, not the adult. Anyone can bring them — they enter their own details at checkout, but must use the membership phone number in the Play Club box.
• Memberships are prepaid. Cancelling stops future billing; access continues to the end of the period already paid for and stops automatically after that date. Part-months are not refunded.
• To cancel, pause or update your card, use the Manage Subscription link in any Square receipt, or email us and we'll take care of it.
• Covers open play admission only. Private parties, events and ticketed sessions are not included.
• Membership visits are recorded in your child's visit history but do not earn loyalty punches, as admission is already covered.
• Membership covers admission, not a reserved place — please still book ahead, as sessions fill.
• After subscribing, your membership card is issued by hand at our end before the booking page recognises you. If you join outside opening hours this may not happen until the next day we're open. If you need a spot sooner, book and pay as normal and we'll refund it once the membership is confirmed.
• Baby/Infant plans apply to children aged 6–17 months. When a child turns 18 months the Toddler rate applies from the next renewal; we'll contact you a month beforehand.
• Studio rules apply as usual — grip socks, a signed waiver, and a supervising adult 18+.

• Event tickets are prepaid and non-refundable. If you can’t attend, email hello@littlehavenplay.com and we’ll do our best to issue store credit.
• Every event lists its own age range, requirements and check-in window on the booking screen. Please read them before paying — they differ from open play.
• All required forms and waivers must be completed before drop-off. Both links are in your confirmation email.
• The adult who drops off must be the same person who collects, and must show a valid photo ID. No child is released without a matching ID.
• Play Club members: where an event offers a member price, it applies to the first ticket on any active membership — enter your phone number or membership code at checkout. Sibling tickets keep their own discounted price and the two discounts don’t stack. Paused or expired memberships need to be reactivated before the member price can be applied.
• If Little Haven has to cancel an event, you’ll be offered a transfer to another date or store credit.

• All parents and guardians must complete a waiver for all participants before entering the play area. Signing online before you arrive saves time at check-in, and a waiver is good for one year.
• All children — including sibling add-ons — must be listed on the waiver.
• Our play area is designed for children 0–6 years, or up to 48" tall, whichever comes first. Older children and teens are welcome to wait in the lobby with family, but may not play in the play area or act as the supervising adult.
• A parent or guardian 18+ must actively supervise at all times. We are not a drop-off facility.
• Grip socks are required for children who are walking, and are not required for babies who are not yet walking. Grip socks may be purchased at the studio or added to your booking, and you are welcome to bring your own.
• Little Haven reserves the right to modify policies, hours, admission pricing, and operating procedures at any time.

• Gift cards and store credit are applied at checkout and count as payment, so they can be combined with other offers.
• Free-admission codes (loyalty rewards, birthday gifts and classroom codes) cover one child's admission per booking, are single-use, and cannot be combined with a discount code.
• Birthday rewards are emailed about a week before your child's birthday and are good for one single Open Play visit on any one open day during that birthday week (Sunday–Saturday).
• Referral codes give new families $5 off their first visit. They can't be used by families who have visited before, and you can't use your own code.
• Store credit issued for a no-show is valid for 14 days from issuance. Loyalty reward codes are valid for 30 days.
• Punch cards and gift cards are non-refundable, non-transferable, and have no cash value.

Email hello@littlehavenplay.com and we'll respond within 24 hours.

For day-to-day updates, closures and special events, follow @littlehavenplay on Instagram, Facebook and TikTok.